Services

Always Online provides clients with a variety of different services to help ensure your business functions effectively and efficiently 24/7 or after hours.

• Live 24/7 Phone Service
  - Always Online can ensure that you never miss a call with around-the-clock answering at a fraction of the cost it would be to hire employees.
• Outbound/ Inbound Calls
• Messaging Options
  - Operators have the capabilities of sending messages via e-mail, fax, pager, MiSecure messaging or by live call to home or cell.
• Call Logs
  - We have the ability to set it up so clients can automatically receive their daily call logs via e-mail or fax.
• Secure Messaging Options
  -Messages are sent through our MiSecure messaging app. All messages are encrypted and sent over secure lines.
• Client Schedule Management
  - With no extra cost added we will manage the on-call schedule provided to the answering service. We make any changes submitted on the spot to ensure that we have the correct information for your after hours call.
• Call Routing & Transfer
  - Allows us to place a caller on hold and route the call on a separate line. The operators make sure you are available and wanting to take the call before patching it through.  The protocol that has been provided to us determines who the call is transferred to.
• Toll Free or Local Number
  - Toll free or local numbers at no additional cost. Numbers can be used to forward calls, or advertise it as your after hours emergency number.
• Customizable Accounts